Mean while I called up credit card company again, this time I was given a more assuring answer. The credit card company confirmed that the receipt was in the name of Company B but payment was to company A and therefore company A appeared in my credit account statement. This is incredible ! How can i be expected to settle the bill with company A when i have no S&P agreement with it. On paper I'll still owe company B after I settled the amount with the credit card company. How could this practice be allowed by Bank Negara ? Shall I bring this to the notice of Bank Negara as I feel that such acoounting practice will open up for abuse and it is not fair to the credit card holder that his right and interest are not considered and protected?
Monday, June 1, 2009
How could Bank Negara allow this?
On monday morning I accessed my credit card account through internet. I got disturbed when I saw a bill amount of RM 897 charged by one company A in Bangsar and the transaction date was last saturday (30 May 2009). Kim and I never got out of the USJ area the whole of Saturday neither did we do online purchases; how could I incur such expenses. Furthermore the company's name was new to me. I started to get worried and called up the customer service of the credit card company to instruct them to stop payment on that bill and future charges as well as issue me a new card. Just as our conversation was to end, my wife suddenly recalled that we did a purchase on that day in the warehouse sale in USJ area. We checked the bill and the amount was exactly the same as appeared in the credit card account. On further checking, the customer receipt for the credit card payment was made to company B. I called up company B to seek clarification. It was confirmed that company A belongs to company B. Worrying that double charges could occur later, I asked for a black and white to state the fact but in vail. I' m waiting for the manger to give me better assurance when she came back from leave on tuesday.
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