It is internet service provider's doing

Since last month very often I could not get connection to internet for my home PC. My wife and I are not IT savy and our children are not with us at the moment, Phei Yuin is working in Penang and Chern Yuik is studying in US . We (my wife and I) felt so helpless. We restarted the router; retarted the computer, unlugged and plugged back all connections including telephone line and even the wall plug. Once I pushed the plug of the router before I switched on the computer, ha I thought I solved the problem because I got the internet connection. I tried the same trick again the next time it did not work. It was so frustrating but at least I knew that my router was alright. We were without internet service for a few days. My wife tried again. This time she pushed the wall socket . She was so happy because she got the internet connection. I doubted this was the solution. True enough, we could not get the connection again the next day. I started to think it all over and suddely realised could it be the Streamyx service provider trying to shed load because of congestion. I suggested to my wife to call up streamyx and we found the root cause of the problem: it is the internet service provider doing. The customer service person tried to explain the problem but we were not interested with their problem . We just want our problem solved. They did something to their server and we got our internet connection back. We were told next time it happens again just call 100 to inform the problem and they will fix it for us. But hello Mr CEO of TM when are you going to give me a permanent solution! Are we going to get our rebate for the days without the internet service !